James Washington is a seasoned technical leader with a career spanning over two decades, marked by adept management across various phases of projects within both engineering and Information Technology landscapes. His expertise lies in working closely with demanding clients and intricate system suppliers, and he excels in activities encompassing project lifecycle stages from concept to decommissioning. With a technical specialization in service transition and a background in regulated industries such as Aerospace, Defence, Finance, and Healthcare, James is a proven leader in critical environments.

Recently with Rackspace Technology since October 2018 as a Technical Manager in GTS Linux, James has a multitude of responsibilities that showcase his leadership and technical acumen. These include managing and developing a team of Systems Administrators, implementing proactive systems architecture recommendations, process improvements, adherence to industry standards, and second-level escalations.

His key accountabilities involve resource optimization, minimizing downtime through proactive interventions, effective fault-fixing processes, continual process reviews, and ensuring team targets are met. He adeptly manages team bonus and commission structures, fosters integration of new team members, and maintains close working relationships with leadership teams across different locations.

Prior to his current role, from April 2013 to October 2018, James worked at BBC Wales, where he managed technology support to aid television and radio production for over 1500 staff across 9 sites, 22 hours a day, and 365 days a year. His responsibilities included stakeholder management, project management for major broadcast events, service management, and working with third-party vendors and suppliers.

During his tenure at General Dynamics UK Ltd from March 2007 to April 2013, James gained diverse experience by moving roles within the company. He was involved in activities such as generating business cases, managing statement of requirements, preparing work schedules, implementing Lean Six Sigma strategies, and ensuring compliance with ITIL standards. He managed risk, facilitated communication with customers, and played a pivotal role in programme progress reporting and financial target achievement.

James holds an impressive educational background, including a Post Graduate Certificate in Sustainable Management from the University of Wales Institute Cardiff, a Post Graduate Certificate in Information Systems Management from Cardiff University, and a Physics BSc (Honours) from the University of Portsmouth.

He possesses a UK SC Security Clearance and has completed certifications in ITIL Service Operations, ITIL Service Transition, and ITIL Fundamentals, further demonstrating his commitment to professional development.

In summary, James Washington is an accomplished technical leader with extensive experience in managing projects across the engineering and IT sectors. His proficiency in navigating complex environments, working with demanding clients, and achieving exceptional results make him a valuable asset to any team.